In True Partnership: Why Tesco Trust Kingdom Security

As a leading UK supermarket retailer serving millions of customers nationwide, Tesco required a strategic security partnership that understands the pace, scale, and demands of their retail operation.

Tesco appointed Kingdom Security as one of only four national security partners, trusted to deliver a consistent, high-quality, end-to-end security solution across 594 of its 2,965 UK stores nationwide.

Tesco’s national scale and fast‑paced retail environment presented complex security challenges. Maintaining consistent coverage across stores, reducing shrinkage and crime, and integrating transferred personnel under TUPE all required careful management.

It was equally important to deliver clear insights to stakeholders and ensure security aligned with Tesco’s values of customer care, community and inclusion.

The challenge was to provide a solution that protected people, assets and reputation, while building trust and supporting colleagues every day.

Kingdom delivers a fully tailored security model that integrates seamlessly across Tesco’s estate, supported by dedicated account management.

A 24/7 National Command Centre coordinates specialist deployment to high-risk locations with specific licensing requirements linked to alcohol sales, both proactively through intelligence and reactively following incidents. Activity is coordinated in collaboration with the Tesco Hub and monitored in real-time, with deployments planned alongside police and key stakeholders for major events, large gatherings and sports fixtures. This is supported by a fleet of mobile response supervisors nationwide in 44 tracked, dual-branded vehicles, visiting stores, supporting officers, maintaining standards and rapid incident response.

A 130% manning structure ensures consistent protection across every store nationwide, strengthened by Security Officers, Store Detectives and Mobile Supervisors, all supported by tactical teams for rapid response.

Tesco benefit from Kingdom’s people-first culture and wellbeing initiatives, including comprehensive training via Kingdom Academy.

Since going live, Kingdom’s end-to-end security solution has delivered immediate, measurable results where it matters most, on the shop floor. For example, at a Tesco store in Northallerton, Kingdom security officers intercepted a repeat shoplifter and recovered £275 of stolen goods, preventing further loss.

In the first month alone, Kingdom delivered 100k+ security personnel hours, ensuring seamless coverage across Tesco’s nationwide estate.

Kingdom’s tailored security model, backed by our mobile response fleet operating nationwide, provides fast and flexible support wherever needed, ensuring rapid response to incidents and maintaining operational continuity.

To meet the scale of Tesco’s requirements, Kingdom welcomed 1,114 new colleagues to the team, all fully trained and Tesco accredited. This expansion has significantly enhanced the overall security provision, with 100+ star performers commended for their exceptional service and dedication to protecting Tesco’s people and assets.

This integrated solution has not only improved security but also reinforced Tesco’s commitment to diversity, inclusion, and customer care, helping to foster a trusted partnership built on reliability, consistency, and care.