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Tesco is the UK’s leading supermarket retailer, serving millions of customers each week through a vast network of stores nationwide. With such scale, pace, and complexity, Tesco needed a security partner who truly understands the demands of a dynamic retail organisation.
Kingdom offers a bespoke, people-first, end-to-end security solution tailored to Tesco’s diverse estate, from busy convenience stores to large distribution centres. Backed by longstanding experience in retail security and supported by national infrastructure, Kingdom delivers consistent, reliable protection with care and professionalism.
This case study shows how Kingdom meets the challenge of safeguarding Tesco’s nationwide operations, ensuring site-level security, operational continuity, and peace of mind, day in, day out.
Tesco’s national scale and fast‑paced retail environment presented complex security challenges. Maintaining consistent coverage across stores, reducing shrinkage and crime, and integrating transferred personnel under TUPE all required careful management.
It was equally important to deliver clear insights to stakeholders and ensure security aligned with Tesco’s values of customer care, community and inclusion.
The challenge was to provide a solution that protected people, assets and reputation, while building trust and supporting colleagues every day.
Kingdom delivers a fully tailored security model built for Tesco’s national scale, supported by a dedicated leadership team and a 24/7 National Command Centre.
A 130% manning structure and directly employed Tesco trained officers ensure consistent cover across every store and distribution centre, backed by mobile and tactical teams for rapid response.
Our people first approach, with 56,000+ annual training modules and a 59.4% retention rate, creates skilled and committed teams who deliver with consistency and care.
Tesco also benefits from specialist roles and real time oversight through the Customer CARE Platform, giving complete visibility of performance, risk and deployment. Kingdom manages all scheduling and emergency mobilisation, ensuring Tesco’s estate stays protected every day.
Since introducing Kingdom’s end to end security model, Tesco has seen a measurable uplift in stability, consistency and overall protection across its estate.
Kingdom has delivered more than 1000+ hours of security cover, supported by a shift drop rate of just ???%. This reliability ensures Tesco’s 130% manning model is maintained without gaps, unexpected costs or disruption.
Strong culture and training continue to drive performance, reflected in Kingdom’s sector leading 59.4% retention rate. Diversity and inclusion remain central, with a multi national workforce and growing representation of women in security roles.
Tesco also benefits from the proven impact of Kingdom’s specialist teams. In one major national retailer, a Kingdom officer reduced in store incidents by 80%, while Store Detective teams consistently return more than 100% of their cost through recovered losses. These outcomes demonstrate the tangible value of a people first, insight led security partnership.
Years experience
Colleagues
Customers
UK sites
Customer retention rate
Class SIA Contractor
Industry leaders with over 30 years of expertise, trusted across the sector.
4,000+ colleagues. Over 1,000 customers across 2750+ UK site locations.
Backed by outstanding case studies and testimonials from inspiring customer brands.
Our 97% customer retention rate confirms we provide service with care.
