Role: Permanent 
Reporting to the Group Marketing Director, an incredible opportunity has arisen for an ambitious ‘CRM Manager’ to join the Group Marketing Team at Kingdom Services Ltd. This role is ideally suited for an ambitious, progressive individual looking to drive and execute the CRM roadmap, by increasing customer engagement and driving revenue growth within a fast paced, innovative environment. 

What the role is – On The Tin 

In your role as the CRM Manager, you will be responsible for: 

  • Analysis of existing customers, identifying cross-sell and up-sell opportunities 
  • Implement tactical campaigns across the breadth of the Kingdom customer group
  • Increase the reach, frequency, and effectiveness of customer communications, identifying gaps and developing new communications with senior stakeholders 
  • Collection and analysis of customer insights 
  • Monitor and benchmark performance versus competitor activities 
  • Management of CRM Database (HubSpot) 
  • Improve the retention rate of existing customers
  • Help manage and nurture customer onboarding and journey 
  • Track performance and develop a testing strategy to improve campaign metrics 

Candidates we would like to speak to? 

  • 5+yrs of CRM experience 
  • Knowledge of working with CRM campaigns planning, development, and end-to-end execution 
  • Previous exposure to HubSpot 
  • Previous project management/co-ordination experience 
  • Analytical in nature and adept at managing data 
  • A strong verbal and written communicator at multiple levels 
  • Confident, organised, detailed, disciplined, can work calmly with a can-do attitude 
  • Competent with Microsoft Outlook, Word, Excel & PowerPoint. 
  • Results oriented and able to evidence success 

What can Kingdom Offer? 

  • A fast-paced environment that encourages training, career development & personal progression 
  • Competitive Salary 
  • Competitive bonus 
  • Contributory pension scheme 
  • A great selection of benefits incl. discounts for shopping, cinema, holidays…etc 
  • 25days a year holiday 

If this sounds like you and you’d like to begin your career journey with Kingdom Services Group, we’d love to talk to you!!