How we do it
The Kingdom team works with you to become the public face of your organisation.
Our front of house services are tailored to your specific requirements to ensure every experience is memorable for the right reasons.
Adopting a flexible approach to every assignment, we find out how your organisation works, get to know your customers, management team, corporate ethos and your business environment. Together, we make sure we understand what makes your company tick and develop a bespoke first point of contact tailored image for your guests to complement your vision and enhance your corporate brand.
Delivering the quality level that we promise requires the selection and recruitment of a handpicked team of people who can demonstrate outstanding interpersonal skills, professionalism, experience, initiative, high levels of competency and a strong commitment to quality and service excellence.
The strength of the service is in the team and the way they fit into your business. We have an intensive recruitment and selection process to ensure that all Kingdom personnel can match our stringent requirements and the "personality" of our customers. Where your business needs a specific skill our selection criteria is adjusted accordingly.
Our teams don't just look good. From a bespoke plan we identify each team member's strengths and areas which need further development; not limited to service delivery but also to enhancing their personal growth. We aim to enable effective career development throughout our organisation.
Our people matter, our passion for customer satisfaction and our drive to be the best underpins everything we do.
Integrating seamlessly into your organisation, we ensure you are represented at reception with the level of quality and consistency that you expect.
To discuss Kingdom's Reception & Concierge service call us on 0845 051 7702 or click here for an immediate quote.
To find out more about the Director of Kingdom Reception & Concierge division click here.
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