At Kingdom, we play our part to ensure that every visitor experience to your facilities is memorable for the right reasons.
Kingdom represents a new approach and vision to Reception and Concierge services. Our 5-star corporate Reception and Concierge professionals will welcome your guests in to your business premises with meticulous attention to detail and a smart and friendly approach.
Our professional Reception and Concierge teams provide unprecedented levels of customer service and satisfaction, and will quickly adapt to your ethos to become the public face of your organisation.
It is often the smallest detail that can make the largest impact, and our Reception and Concierge services offer a holistic approach to your business needs, embracing change and developing opportunities to champion innovation – even in respect of the ‘little’ things.
By choosing Kingdom, your building's occupiers and visitors will feel valued and looked after, and their expectations will be professionally managed and exceeded. Our front of house services are tailored to your specific requirements to ensure that every experience is memorable for the right reasons.
Adopting a flexible approach to every assignment, we do our research to find out how your organisation works, whilst also taking time to get to know your customers, colleagues, corporate ethos and your general business environment. Together, we make sure we understand what makes your company tick, and develop an appropriate and bespoke first point of contact tailored image for your guests to interact with and enjoy, as part of our commitment to help you enhance your corporate brand.
Delivering the quality levels that we guarantee requires the selection and recruitment of a handpicked team of people who can demonstrate outstanding interpersonal skills, professionalism, experience, initiative, competency, and a strong commitment to quality and service excellence. The strength of the service comes directly from the team and the way that they will fit into your business. We have an intensive and robust recruitment and selection process to ensure that all Kingdom personnel can match not only our stringent requirements but also the "personality" of our clients and their businesses. Where your business needs a specific skill-set, our selection criteria are adjusted accordingly.
Our teams don't just ‘look the part’. From a bespoke plan, we identify each team member's strengths and areas which need further development; not limited purely to service delivery, but also to enhancing their personal growth. We aim to enable effective career development throughout our organisation.
Our people matter, and our passion for the best possible customer satisfaction and our drive to be the best in our industry underpins everything we do at Kingdom.
Integrating seamlessly into your organisation, we ensure you are represented impeccably from first impressions with the level of quality and consistency that you should always come to expect from such a service provider.