Kingdom wins contract to protect the environment in Northampton

Kingdom is gearing up to start providing environmental protection services in Northampton to reduce the amount of littering in the East Midlands town. Northampton is one of the largest towns in the UK.

We were very pleased to be awarded the contract for an initial three-year period by Northampton Borough Council in early December 2017, and will start providing services to the council at the end of January 2018. The contract has the option of being extended by an additional two years.

Kingdom’s environmental protection officers will be patrolling the streets of Northampton issuing fixed penalty notices (FPNs) to anyone caught dropping litter, which by law includes cigarette butts and chewing gum, in public areas such as parks, roads and pavements. As well as issuing FPNs, our officers will be encouraging members of the public to use the numerous bins provided throughout the town rather than drop litter on the floor. Our officers will not be offered commission on the number of fines handed out.

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Kingdom colleagues collecting for homeless

Last year, Kingdom placed advent calendars around their National Support Centre at Newton-le-Willows and gave each of their colleagues who work there a number so that they could open the calendars and get a chocolate.

This year, Kingdom has decided to go with an alternative “reverse advent calendar” approach, and has been encouraging colleagues to donate rather than receive an item, which Kingdom will collect and send to a local homeless appeal.

The appeal is for a charity called Teardrops Supporting the Homeless, a non-profitable organisation that was set up in March 2016 in a deprived area of nearby St Helens, Merseyside. The charity supports the homeless in St Helens, Halton and other surrounding urban areas in the North West of England, providing opportunities for individuals to reach their full potential after first meeting their basic needs. The charity was founded as there was no overall provision for homeless people in St Helens, only limited piecemeal services.

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New Regional Support Director joins the Kingdom team

Kingdom is very pleased to welcome Simon Dobell MSyl to the team as our new Regional Support Director – South. Simon’s key role will be to act as a regional brand ambassador, and he will be responsible for the delivery of service excellence through ownership, process and effective team management.

Simon’s responsibilities will include personally managing customer service delivery to key accounts, building robust and lasting professional relationships with clients, managing his team of Regional Managers, having awareness and ownership of contracts, and creating regional growth.

Simon has worked in the security industry for over 27 years, starting on the shop floor and working his way through the various levels in the industry, receiving support and training throughout to help him to do so. During his career he has felt fortunate to have been able to develop and pass that development on to both his customers and his colleagues so that they too benefit. He has a reputation for working very closely with his customers and his teams, building trust in both him and the services he provides, allowing him to renew existing business as well as secure new opportunities. His vast experience in the service sector has provided him with a clear understanding of how to work with customers to achieve exactly what they want and need.

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Kingdom continues mission to keep Wrexham cleaner, safer and greener

Kingdom’s first six months since being chosen to continue providing environmental protection services on behalf of Wrexham Borough Council have continued to be a success.

In the last six months, Kingdom’s Environmental Protection officers have issued 2,768 fixed penalty notices (FPNs) to people caught dropping litter or failing to clean up after their dog has fouled. 671 people have been prosecuted over the last six months, having refused to pay the FPN and instead preferring to challenge it in court.

Kingdom has been providing environmental protection services on behalf of Wrexham County Borough Council since April 2016, tackling litter and dog fouling by issuing FPNs of £75. We were originally chosen to provide services for a 12-month pilot period.

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Kingdom team to complete charity walk in memory of baby Logan

Members of Kingdom’s Environmental Protection Remote Admin team (pictured right) are to carry out a sponsored walk just after the Christmas break to raise money to help the family of baby Logan Lacey.

Baby Logan’s father, Ben, is a member of that team. His son was born three weeks early on the 5th November 2017 with complete AVSD heart complaint.

Baby Logan remained in hospital from birth, and had his first operation to correct the problem at just two weeks old. Although this operation was a success, baby Logan fell ill with a chest infection and a collapsed lung shortly afterwards.

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Kingdom welcomes new Operations Director South

Kingdom is very pleased to announce that Breda Smead has joined Kingdom’s Leadership Team as the new Operations Director South as of November 2017.
The main purpose of Breda’s role is to influence strategic change and to provide integrated customer service excellence through professional people, innovative systems and solutions, robust processes and procedures, best practice and best value. This results in positive customer satisfaction, longstanding partnerships, eventual contract renewal and customers willing to act as a reference, meaning enhanced revenue and sustainable profitability for Kingdom.

Breda’s role also includes:

•    Leading, supporting and managing security teams and their service performance through meeting notes, service level agreements (SLAs), key performance indicators (KPIs), and providing a timely resolution of any contract concerns
•    Knowing the customer and providing professional and positive management to an allocated portfolio of security contracts, managing their service on a day to day basis and providing a timely resolution to any contract concerns raised
•    Reporting and analysis of performance
•    The retention, welfare and personal development of Kingdom’s people
•    The regulation, implementation, and compliance of Kingdom management systems for quality, health & safety, environmental and other appropriate manuals, policies, processes, procedures and business strategies

Breda is passionate about service and effective communication, and has excellent presentation and communication skills. She describes her strongest attribute as relationship building, and she is constantly looking at technology to improve the ways we work and to add value to our customers. A key part of her role is to build true and lasting relationships.

Breda has over thirty years’ experience of working in the security industry. Before joining Kingdom this year, Breda spent seven years as Regional Director at Corps Security. Prior to that, she worked at MITIE Security in London for 20 years – the first 17 as Head of Operations, and the last three as Regional Managing Director. Before that she spent two years as Head of Personnel at Trident Safeguards Ltd, and two years before that as Recruitment Manager at Reliance Security Services. 

Her qualifications include ILM (Institute of Leadership & Management) Level 3, Financial Management from the IoD (Institute of Directors), Leadership Trust and Managing Safely.

All of this means that she has the skills, knowledge and experience to provide advice and guidance during the mobilisation of any new contract or TUPE transition period, and that she can provide best practice throughout the duration of any contract.

Outside of work, Breda’s personal interests including reading, walking her dogs and DIY - she describes herself as an enthusiastic home renovator. She also enjoys spending time with her large extended family, and describes one of her greatest achievements in life as having raised four children whilst managing to stay relatively sane! She is also proud to have gained her Skippers License in 2003 despite having no former sailing experience whatsoever, and describes this as one of the biggest challenges she has faced.

To find out more about Breda, click here to watch her video bio.

Welcome to Kingdom, Breda!

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