Capital Concierge - Welcoming you and your guests from the point of arrival to the time of departure.

Capital Concierge (part of Kingdom Services Group) ensures that every visitor experience to your facilities, premises or events is memorable - for the right reasons. Each aspect of our service ensures the highest levels of customer satisfaction and is tailor-made to match your company ethos, brand identity and corporate culture. By working closely with you as our client, our service will quickly become the public face of your organisation. We understand what makes your company tick, and will work with you to develop a bespoke first point of contact experience for your guests to interact with, as part of our commitment to enhance your corporate brand.

At Kingdom, we take a holistic approach to the planning of our concierge services, and, as with everything in our organisation, embrace the developing opportunities to champion innovation. Our hand-picked, 5-star concierge professionals have a true passion and eye for great customer service, and will engage and welcome your visitors to your premises with a professional approach and a personal attention to detail.

Although we seek to represent your brand identity in its fullest sense, we are always on hand to make any suggestions that, from our experience, we feel may further enhance your customer experience. The smallest details often make the biggest impact, so the availability of a complimentary newspaper of choice, or the presentation of fresh flowers, can be a nice touch to accompany either the grandest or most discrete of visitor welcomes.

By choosing Capital Concierge to represent your brand from the point of arrival at your facility, business premises or event, your visitors – and indeed your colleagues – are sure to feel a sense of value and appreciation as their expectations are professionally managed and exceeded. Delivering this quality requires specialist selection, recruitment and training of key colleagues, who not only demonstrate professionalism and innovation, but also offer warmth as well as efficiency. At Kingdom, we take pride in our teams and have built a reputation for high staff retention based on our commitment to supporting the personal and professional growth of our colleagues. The more we invest into them, the more they can do for our clients.

Our team at Capital Concierge aren’t just staff to us, or an outsourced hire for you; they are brand ambassadors for all parties. We guarantee that their appointment will form a key part of your organisational culture as well as helping to shape your customer experience. Our drive to be the best - and to offer the best – underpins everything we do at Kingdom.

Integrating seamlessly into your organisation, Capital Concierge ensures that you are represented impeccably from first impressions to lasting legacy, with the level of quality, professionalism and care that you should always expect from a prestige concierge service.

London Concierge (a service from Kingdom) represents a new approach and vision to reception and concierge services in London. Our professional reception and concierge team provide unprecedented levels of customer service and satisfaction and quickly becomes the public face of your organisation, delivering a 5-star service of the very highest quality.

It is often the smallest detail that can make the largest impact, our reception and concierge services offer a holistic approach embracing change and developing opportunities to embrace innovation.

By choosing London Concierge, your building's occupiers will feel valued and their expectations will be professionally managed.

The London Concierge team works with you to become the public face of your organisation.

Our front of house services are tailored to your specific requirements to ensure every experience is memorable for the right reasons.

Adopting a flexible approach to every assignment, we find out how your organisation works, get to know your customers, management team, corporate ethos and your business environment. Together, we make sure we understand what makes your company tick and develop a bespoke first point of contact tailored image for your guests to complement your vision and enhance your corporate brand.

Delivering the quality level that we promise requires the selection and recruitment of a handpicked team of people who can demonstrate outstanding interpersonal skills, professionalism, experience, initiative, high levels of competency and a strong commitment to quality and service excellence.

The strength of the service is in the team and the way they fit into your business. We have an intensive recruitment and selection process to ensure that all London Concierge personnel can match our stringent requirements and the "personality" of our customers. Where your business needs a specific skill our selection criteria is adjusted accordingly.

Our teams don't just look good. From a bespoke plan we identify each team member's strengths and areas which need further development; not limited to service delivery but also to enhancing their personal growth. We aim to enable effective career development throughout our organisation.

Our people matter, our passion for customer satisfaction and our drive to be the best underpins everything we do.

Integrating seamlessly into your organisation, we ensure you are represented at reception with the level of quality and consistency that you expect.

London is visited by an estimated 15 million tourists every year. Great transportation links and a broad range of historical and modern sightseeing opportunities make the capital city of the United Kingdom a great place to visit. Workers in the city benefit from higher wages than those in the North of the UK and will often work in the media, finance, construction and transport industries.

Our core services are extensive, yet our offer is always tailored specifically to your needs:

  • Concierge
    Capital Concierge provides a variety of concierge and value-added customer services for our clients. These range from the provision of access to discounted theatre tickets, chauffer services, and travel essentials, through to the efficient and discrete provision of emergency solutions. From flowers to flight bookings, and dry cleaning to day trip discounts, your visitor experience is safe in our hands.
  • Reception & front of house management
    Capital Concierge teams take ownership of your reception areas and provide a world class visitor experience.
  • Corporate helpdesk
    Capital Concierge can manage your helpdesk through call and email handling, meeting room management, escalation procedures, and supporting your general business needs with general administrative duties.

The service provision of Security and reception is second to none. All the years across many sites/buildings we have had jointly a great working relationship and full understanding of the Client/Tenants requirements and needs.

Building Manager, Knight Frank LLP

Ensuring that your visitors - and indeed your colleagues - are welcomed, cared for and supported at your premises within a range of concierge services, ensures that you can get on with the operation and strategic running of your business, whilst we take care of the first impressions and final flourishes that your brand identity promotes.

Welcome toKingdom Services Group

Let Kingdom take the lead & show you the way

Some of our customers

  • Banco Bilbao Vizcaya Argentaria
  • Cushman And Wakefield
  • The Strand
  • Cromwell Tools